![]() The food is very good, the oceana is excellent. The beach is so nice! And the water is warm! Very clean! A little seaweed here n there but literally eeeeevery morning, they have a team cleaning it up, wracking the sand, honestly this hotel is so up to date, always cleaning, vacuuming the pools, they drain out the hot tub n scrub the walls! They do trimming n landscaping in the morning. The room and view we had was absolutely incredible!! We just returned home from our honeymoon and we honestly couldn’t have picked a better location! We loved how secure every process was, every gate we went through the driver had to check our names on the list with another worker, and going to secrets was so secluded, once you got there they give you champagne and you check in. Posted by a verified traveler on Mar 19, 2021 You also cannot get food service (you can get drink service) on the beach if you are not in the preferred club While the actual preferred club lounge access is not a big deal because other reviewers are right in that you can just walk in, I do believe it is worth it in hindsight because the “preferred club” rooms are closer to the water. Preferred Club- some reviews said it wasn’t necessary so we didn’t get it. We constantly saw the staff sanitizing and cleaning the property. They also offer COVID tests for free for your trip home. The staff all wear masks correctly at all times. For instance, when we were leaving the theater and everyone was congregating at the exit we wore a mask. The resort itself is behind two security checkpoints and there are security around but you have to pay attention or they blend into the background (which is good in my opinion).Ĭlean/COVID-19- they do not require masks, however there were only a handful of times I even felt like I needed one because of how spaced out everything is. It was very safe from the airport to the resort. Security- about half my family acted like I was crazy when I said we were going to Cancun, especially during COVID. There were quite a few things that I either wasn’t able to get answers to in other reviews or were inaccurate. Reviews are really important to me before I stay somewhere. The staff were very accommodating and friendly.
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